Resume

Systems Administrator/Architect with over fifteen years of diverse professional experience in the areas of systems administration, infrastructure architecture, user support and training, software development and scripting, and technical writing/documentation. Career history reflects pattern of growth and achievement in situations requiring technical knowledge and expertise, creative problem solving, interpersonal skills, and flexibility.

The TriZetto Group, Inc. - Greenwood Village, Colorado.  Software Engineer (6/2002-present)

Application support lead for complex eligibility processing system, utilizing Fuego, IBM WebSphere Application Server, J2EE Enterprise Java Beans, with Sybase ASE 12.5 database.

Have also supported proprietary Electronic Data Interchange system utilizing Advanced Systems Concepts, Inc. XLNT batch scripting with Batch Queue Management System scheduler, with PERL scripts and Microsoft SQL Server stored procedures.

Full Circle Technical Solutions - Centennial, Colorado.  Principal Consultant (10/2001-present)

Provide Macintosh, Windows, UNIX and network support to small businesses. Tasks include application support and troubleshooting, software installation and configuration, server setup and configuration, network installation and troubleshooting, recommendations for hardware, software, and network services. Work closely with clients to determine needs and priorities, and develop solutions that are most cost effective.

Great-West Life & Annuity Insurance Company - Greenwood Village, Colorado.  Associate Manager, Information Technology Services (2/1999-8/2001)

Managed group of up to eight employees and contractors supporting over 80 Windows NT/2000 servers in multiple domains. Developed infrastructure for Windows 2000 domains and forest, with a shared Active Directory, as well as WINS, DNS and DHCP services. Monitored system performance using a variety of tools including NetIQ and vendor-specific tools. Responsible for setting corporate PC hardware standards, and conducting quarterly reviews with vendors. Coordinated support contracts, such as Microsoft Premier Support, for multiple support groups. Coordinated anti-virus software standards, support and updates for entire enterprise. Administered on-line web-based training systems using Element K Learn It Online and SkillSoft Learning Management System. Administered NT servers for Cisco (GeoTel) Intelligent Contact Management CTI system, Blue Pumpkin PrimeTime Enterprise call center management software, and Lucent Vital Suite network monitoring server. Administered TrueTime NTS-90 Network Time Protocol server, and coordinated time services for enterprise. Security Liaison for division, assisted with security assessments, and monitored bulletins from Microsoft, CERT, SANS, and other organizations for pertinent information on potential vulnerabilities and patches. Assisted UNIX architect with redesign of DNS and email gateway infrastructure using Red Hat Linux.

U S WEST Communications, Inc. - Denver, Colorado.  Member of Technical Staff (8/1995-2/1999)

Team Lead for group that supported over 1,200 users at U S WEST Wireless (Access2 Advanced PCS), providing support for Macintoshes, Windows PC's, and UNIX workstations. Upgraded environment from Windows 3.1 with Novell Netware server to NT 3.51, architecting the necessary infrastructure. Expanded environment to over 40 Windows NT 4.0 servers in six states, including 7x24 call center and multiple retail sites. Coordinated in-house software application releases from system test group to deployment. Administered Apple Workgroup Servers with CE QuickMail, ON Technology Meeting Maker XP, AppleShare 4.02, Claris FileMaker Pro server, and Retrospect Remote tape backup system. Coordinated with corporate security systems and other computer and network support groups for user account access, TCP/IP addresses, and DNS registration.

Excel Professional Services, Inc. - Greenwood Village, Colorado.  On contract supporting U S WEST Technologies - Denver, Colorado Tier 1 Macintosh Support Specialist (5/1994-8/1995)

Provided Macintosh desktop and server support for multiple client groups at U S WEST. Administered Apple Workgroup Server with AppleShare 4.02, Claris FileMaker Pro server, and Retrospect Remote backup system. Group Manager for Novell NetWare 3.11 File Server. Coordinated with UNIX and network support groups for TCP/IP addresses, DNS registration, CE QuickMail, ON Technology Meeting Maker XP, and other system access.

Source One Management, Incorporated - Denver, Colorado.  Information Systems Specialist (8/1992-5/1994)

Managed AppleShare 4.0 file server, CE Software QuickMail email system, Dantz Retrospect/Remote Backup system and Shiva LanRover/E Remote Access server. Converted several databases to Claris FileMaker Pro and EveryWare Butler relational databases. Created interactive hypertext front-end using Aldus SuperCard and Butler for Client/Server architecture implementation.

Science Applications International Corporation (SAIC) - Englewood, Colorado.  Computer Systems Administrator/Programmer (11/1988-7/1992)

Managed AppleShare 3.0 file server, QuickMail email system, and Shiva NetModems. Maintained FORTRAN program modules for large simulation system, and performed systems administration on a Prime 2655 minicomputer with DOD C2 level security. Developed several military models and simulations, as well as Executive- and Geographic Information Systems in HyperCard and Aldus SuperCard to support regional military, political, and economic analysis. Converted several systems to Spinnaker PLUS for Windows cross-platform compatibility.

40 semester hours at The University of Findlay, Findlay, Ohio (1985-1986), with emphasis on Computer Science and Technical Writing, plus 58 semester hours at Bowling Green State University, Bowling Green, Ohio (1983-1985), majoring in Computer Science with a Microcomputer Systems Specialization.

HP/UX 10 Systems Administration course through Hewlett-Packard (1997)

Microsoft Windows NT Server course through Knowledge Alliance, John Yates, instructor (1996)

Macintosh Programming Fundamentals course on software development using Lightspeed Pascal and C, through the Apple Developer University (1990).